Before anyone calls a plumber, books a dentist, or picks a restaurant in South Florida, they read the reviews. Your star rating, how recent your reviews are, and whether the owner bothers to reply decide who gets the call. Reputation management is the work of making sure that first impression is accurate, current and in your favor — and we do it for you, every day.
What’s included
- Review monitoring — Google Business Profile, Yelp, Facebook, BBB, Healthgrades, Avvo, Angi and industry sites, checked daily with alerts for anything new.
- Professional review replies — every review answered within one business day in your voice: warm thanks for the good ones, calm and specific replies to the bad ones, nothing that invites an argument.
- Negative review response & removal requests — we flag reviews that violate platform rules (fake, off-topic, competitor, harassment) and file the removal requests with the right evidence.
- Complaint handling — BBB complaints and Yelp disputes answered on time and documented, so a single unhappy customer doesn’t turn into a public record.
- Review growth campaigns — text and email review requests, QR cards, and a Google review link on your site and receipts, run within Google’s and Yelp’s rules (no gating, no buying, no incentives).
- Google Business Profile upkeep — photos, posts, Q&A and hours kept current so the profile looks alive, not abandoned.
- Monthly report — new reviews, rating trend, response times and what we recommend next, in one page you can forward to a partner.
Who it’s for
Service businesses that live and die by local search: dentists and medical practices, law firms, HVAC and plumbing companies, roofers, restaurants, salons and spas, gyms, auto shops, real estate teams, modeling and photography studios, and multi-location brands that can’t keep up with every listing.
How it works
- 1. Free review audit — we pull every public listing for your business, score it, and show you exactly where you’re losing customers.
- 2. Clean-up — claim unclaimed listings, fix wrong phone numbers and hours, reply to the backlog, request removal of policy-violating reviews.
- 3. Ongoing management — daily monitoring, same-day replies, monthly review campaigns and reporting.
What it costs
Plans are flat monthly fees based on how many locations and platforms you need covered, starting with a single-location Google + Yelp plan. There are no long contracts; every plan starts with the free audit so you know what you’re paying to fix. Read our plain-English guide to reputation management pricing.
Frequently asked questions
Can you delete bad reviews? No one can guarantee that — anyone who promises it is selling something. We can get reviews removed when they break platform rules, and we can bury the rest under a steady stream of real, recent, positive reviews.
Do you write fake reviews? Never. Fake reviews get profiles suspended and businesses fined. Every review we help you earn comes from a real customer.
Will you reply as me? Yes — replies go out under the business owner’s name, in a tone we agree on up front. You approve the first batch, then we run it.
How fast will my rating improve? Most single-location businesses see their rating move within 60–90 days once review requests are going out consistently.